Faqs

e-storage Services FAQs

1. General
2. Account
3. Web User Interface
4. Client - StorageSync
5. Security

General

1. What are e-storage Service?
e-Storage Service comprises of the online storage, which you can store and access files from any internet enabled devices, and the backup solution that allows the subscriber to back up and synchronize important files and data onto the remote storage space.

2. How do I access e-storage Service?
You can access through the Web User Interface or the StorageSync client. If drag and drop is your choice, then WebDav would be suitable for you.

3. What are the system requirements for e-Storage Service?
Basically any system, PC, Mac or Linux with a web browser and internet connection will be good enough.

4. How tough is the learning curve?
It is very easy to start using e-Storage Service. The Web User Interface is designed in such a way which is very user friendly and intuitive to the user. In addition there is always the Online User Guide and Flash Tutorial to assist you.

5. How much storage space do I get?
With personal online storage, you will get 500MB while the enterprise version gets 1 GB.

Account

1. How do I get a e-Storage Service account?
e-Storage Service can be subscribed by TM Net user who already has Streamyx account or I5I5 account with TM Net. User can login to their self care and subscribe to e-Storage.

2. What is the difference between the personal and enterprise online storage?
The personal e-storage package is catered for home subscribers while the enterprise e-storage package is meant for the commercial subscribers. Both personal and enterprise e-storage package have the Private folder, however, only enterprise version have the Company Share folder which allows other members of the company to share files and data.

3. I am an existing subscriber of TM Net dial-up or streamyx, how do I subscribe to this service?
User can login to their self care and subscribe the service from control panel.

4. How much does it cost for the existing customers of the TMnet dial-up or streamyx to subscribe to tmnet Storage Service?
Please refer to compare plan info.

5. Can I subscribe additional user accounts with my current TMnet dial-up or streamyx account?
For Dial-up and Streamyx user, additional user is not allowed.



Web User Interface

1. How do I access e-Storage Service through the Web User Interface?
You will receive your password in email via your TM Net dial-up or Streamyx account.
Go to http://storage.netmyne.com/, and login with your TM Net Streamyx email address and password provided in the email.

2. Where do I save my files?
If you are a home user, you should only see the Private folder available.
You can save all your files there or create more sub-folders. As for enterprise user, you have the option to save your files under the Private or the Company Share folder depending on whether the files are personal or to be shared among your company members, respectively.

3. How do I upload my files? http://storage.netmyne.com/help/UploadingFiles
/HelpFmSet_UploadFile.htm

4. How do I download my files? http://storage.netmyne.com/help/DownloadingFiles
/HelpFmSet_DownloadingFile.htm

5. What are the 'lock' and 'unlock' functions? http://tm6.agnx.com/help/LocknUnlock/HelpFmSet_LocknUnlock.htm

6. How do I share my files with friends?
You can make use of the 'Send A File' on the menu to share your files with your friends. Follow this link for more details: http://tm6.agnx.com/help/SendingFileFolder
/HelpFmSet_SendFileFolder.htm

7. What is the DropBox?
DropBox is where you receive the files or folders shared from other tmnet Storage Service subscribers. Follow this URL for more details: http://tm6.agnx.com/help/SendingFileFolder
/HelpFmSet_SendFileFolder.htm



Client - StorageSync

1. What is StorageSync?
StorageSync is a software you can install to provide easy auto backup and synchronization of your files and folders. You can download it after login into the Web User Interface by pressing BACKUP on the top menu.

2. What are the system requirements of StorageSync?

3. How do I install StorageSync client?
Click on the BACKUP button on the top menu of the Web User Interface of tmnet Storage Service, then download the software and run it.

4. Where and how do I start on backing up my files with StorageSync?
The best way to start using StorageSync to backup your files is to watch this flash tutorial: http://storage.netmyne.com/help/storagesync.swf

5. How often can I backup my files?
You can set the StorageSync to back up your files as frequent as daily. Alternatively, you can also perform backup weekly, monthly or just once.

6. What are 'Local to Remote', 'Remote to Local', and 'Bi-direction'?
These are the options on how you can back up and synchronize your files and data. 'Local to Remote' basically saves a copy of the file from your local hard disk to the remote storage site, and keeps the copy on the remote storage synchronized according to the your time setting. Likewise, 'Remote to Local' saves a copy of the file from your remote storage site to your local hard disk, and keeps the copy on the local hard disk synchronized according to your time setting. 'Bi-direction' allows both local and remote sites to be synchronized where there are changes on either site.

7. If I want to delete a file, do I need to delete on both the local and remote storage? "Delete in destination if not in source" option in StorageSync means it will automatically delete a destination file if that file is not in the source storage. e.g. if source is local disk, and destination is remote storage, and if a local somefile.doc is deleted, a remote somefile.doc, if any, will also be deleted by storagesync automatically when sync take place.

Similarly if source is remote storage and destination is local disk, deletion will be automatic on the local disk.

Since auto deletion should be used with care, the option is off by default.

This option is NOT applicable in bidirectional sync mode.

8. I have Unicode filenames. Can StorageSync recognize them?
Currently, StorageSync is unable to recognize the Unicode filenames on Windows system. One way to get around this is to replace the filename with an English one.

9. Why am I receiving log file from StorageSync?
That is because StorageSync wants to keep you updated with all the synchronization, in case if there is any error you should be aware of. Of course, if you do not wish to receive the log files email, you can always turn it off. However, we strongly recommend you to check your log frequently on StorageSync.



Security

1. How secure is web-based access in the e-Storage Services?
SSL connection between your browser and our server is available. This prevents third party from intercepting and viewing the data traffic during the transfer of files.

2. How secure is the StorageSync backup client?
StorageSync is written in-house with customer's concern top priority. No third- party is involved in its development and so it is free from viruses, adware or spyware.

3. How secure are the files backed-up by StorageSync?
StorageSync is capable of transfering files and login infomation in SSL mode, thus preventing information being seen during transport. StorageSync is capable of encrypting files it transfers to the server. Encryption is done on the client computer first before transfer is initiated. StorageSync also conveniently decrypts the encrypted files on the client computer, when you transfer them down later. A password is supplied during encryption and only the same password can decrypt the files again. The encryption algorithm used is CAST5 using 128-bit key length. This is the default algorithm use in the GPG, a cryptographic software tool compatible with PGP.

4. How secure are the servers?
Multiple servers with firewall are located in TMnet highly secured datacenter. Data is redundantly backed up between servers on a daily basis. Security updates and patches are applied immediately to all software running on the servers to maintain maximum protection from hacking activities.

5. How do I encrypt and decrypt my files? http://storage.netmyne.com/help/EncryptDecrypt
/HelpFmSet_EncryptDecrypt.htm

6. I have personal firewall installed. Will I encounter problems using StorageSync?
As long as the personal firewall is set to allow traffic to go through port 80 (and 443 if SSL option selected), StorageSync should work fine.