BB Phone Faqs

Q: What is BB Phone?
BB Phone is an end-to-end IP based hosted telephony service utilizing a next generation call control and call routing equipment at the carrier's central office including a soft switch or application server. Voice Over Broadband can provide all of the benefits of Centrex services with enhancements. The business customer does not purchase and own the PBX system or key telephone system (KTS). Customers use IP telephones although some deployments include an integrated access device.

Q: What is Centrex Service?
Centrex is a set of specialized business solutions, where the equipment providing the call control and service logic functions is owned and operated by the service provider and hence is located on the service provider's premises. Since Centrex frees the customer from the costs and responsibilities of major equipment ownership, Centrex can be thought of as an outsourcing solution.

Q: What is IP-Centrex Service?
In IP telephony, voice conversations can be digitized and packetized for transmission across the network. IP Centrex refers to a number of IP telephony solutions where Centrex service is offered to a customer who transmits its voice calls to the network as packetized streams across a broadband access facility. IP Centrex builds on the traditional benefits of Centrex by combining them with the benefits of IP telephony.

Q: How Do They Call Me?
Other subscribers can call you by dialing your 8-digits virtual telephone number. But if you are in a same group, the caller can only dial last 4-digits of your extension number.

Q: Who Can Call Me?
Anyone can call you who are BB Phone community. Only for On Net to ON Net Calls.

Q: How Can I Place a Call?
Off net Calls (IP - PSTN calls) Simply pick up your phone and dial the number (area code+ telephone number), in the same way as you always have. If you are making an IDD call, dial (country code + area code + telephone number) format. On net Calls (IP-IP calls) You can just dial the 4-digit extension if you are in the same group. Or you can dial the full telephone number.

Q: What Kind of Equipment Do I Need?
You can make calls using any freeware SIP phone available on the Internet, IP phone or an IAD. All this equipment is called Customer Premise Equipment (CPE). Some configurations need to be set for the CPE to be registered to our SIP server system. As long as you are connected with a broadband service you are set to make calls.

Q: What else do I need?
You will also need a Broadband connection with minimum 128kbs.

Q: What is SIP server system?
SIP server system is the main core of Voice Over Broadband . Each CPE must be registered in the SIP server system to enable subscriber to use the service. E-Voice Premium SIP server Ip is 202.71.100.245:5060.

Q: What is IP Phone?
IP Phone is a device that transports voice using data packets instead of circuit-switched connections over IP networks. IP Phones are similar to the existing analog phone. The main different is the IP phone is using RJ-45 port and meanwhile analog phone (conventional telephone) is using RJ-11 port.

Q: What is Soft phone?
Soft phone is a client-side software that turns a desktop PC into an IP-based phone and similar to IP Phone.

Q: What is IAD?
IAD stand for Integrated Access Device. IAD is a small box that connects your voice from an analog signal to digital signal. To use IAD, you must have an analog phone which is will be connected to your IAD.

Q: What is the business feature included in the service?

• Class of service-Lets service providers and office administrators create groups of services, features, and dialing restrictions and apply them to one or more tenants and users.

• Annoyance call trace-Lets users immediately output information to the service provider about calls from annoying parties.

• Anonymous call rejection-Lets users always block calls from people who have caller ID blocked, a busy tone is played.

• Ring timers-Lets users specify the length of time they want to have a particular forwarding number ring, which can speed up the call forwarding process.

• Call logs-Lets users view logs for missed, incoming, and outgoing calls.

• Click-to-call-Lets the user call any number displayed in their call lists or their contacts list from the phone display or the portal.

• Billing codes-Lets users enter a specific code each time they make a call so some or all of their calls can be associated with specific customers or groups. For example, billing codes can be used to identify all calls to a specific client.

• Attendant console (bridged line appearance)-Lets administrators program one or more phones with multiple appearances of the same extension. For example, the receptionist can have all of the office extensions programmed on his/her phone so he/she can tell when people are on their phones.

• Speed dialing-Lets users program up to 20 entries (from their Portal) or their accessible phone keys.

• Contacts list-Lets users add up to 200 personal contacts and put them in groups (family, friends, VIPs) so users can apply smart call forwarding.

• Caller ID-Lets users see the name of the caller if the caller's number is in the user's contacts list. Otherwise the number of the caller is displayed.

• Call forwarding-Lets users forward all calls to an alternate number, either a business extension or external number.

• Smart call forwarding-Lets users specify a series of call forwarding locations for different groups of callers. Calls from the various groups can be forwarded differently depending on a user's current selection.

• Call transfer-Lets users do a blind or supervised transfer of an active call to another extension using fixed buttons or the softkeys and the phone display.

• Call park-Lets users place an active call in a 'hold' state, where it can be retrieved (picked-up) by another user.

• Standard call pickup-Lets users retrieve a call that has been parked at an extension.

• Directed call pickup-Lets users retrieve a call that is ringing at another extension by dialing a code and the extension that is ringing.

• Group call pickup-Lets users retrieve a call that is ringing at another extension by dialing a code. The last call ringing at your company is the call that is picked up.

• Three or four-way conferencing-Lets users add up to three additional parties to a call.

• Do not disturb (DND)-Lets users specify 'do not ring this phone' from a button on the phone set, or from the Portal by sending all calls to voicemail.

• Call waiting-Plays an audible tone to indicate that an incoming call is waiting. A user can then put the existing call on hold and accept the other call or can alternate between the two calls.

• Message waiting lamp-A lamp on the phone that notifies the user that a message has been left in voice mail.

• Stutter dial tone-An audible indicator for analog phones that notifies the user that a message has been left in voice mail.

• Direct number dialing-Allows users to initiate or receive calls using a standard format for local, national, or international numbers.

• Flexible feature mapping-Lets users assign any of the available features to any of the buttons on their business phone.

• Hunt groups-Lets a company phone manager configure a series of numbers to which calls ring when the previous number tried does not answer.

• Last number redial-Lets users automatically redial the last dialed number by pressing a single button on their business telephone or using a *code.

• Call return-Lets users automatically redial the number of the last incoming call by pressing *69.

• Station to station dialing-Lets users calls other extensions in their company by pressing 3-, 4-, or 5-digit extensions.

• Handset, speaker, and ring volume control.

• Music on hold-Provides incoming callers with a music selection while on hold for any reason, such as call transfer, conference, call hold, or call park.

• Hands-free dialing-Lets users place calls without lifting the handset, by pressing a line button, by pressing the speaker button, or by pressing any of the feature buttons set as a speed dial.

Q: Can I use my computer while I talk on the phone?
Yes, you can use your computer while making a call. Your computer and your call will work as usual.

Q: Can I take my phone with me when I travel?
You will be able to use your voip phone wherever you travel as long as you have a broadband Internet connection available. So you can always work the same as from your home or anywhere else.

Q: Does my computer have to be turned on?
Not if you are making calls with an IP phone or IAD. But if you are using soft phone, you will have to turn on the computer to enable you to make a call.

Q: Can I view all my missed call, outgoing call and received call?
Yes, by using our Voice Over Broadband portal, you can view all your calls.

Q: How do I access the portal?
Please go to this link to access to your portal: http://voip.netmyne.com
For administrator, please go to this link: http://voip.netmyne.com/admin

Q: I cannot access to my portal?
Make sure your username and password are correct. If you have lost or forgotten your password, please contact your admin to reset your password.

Q: How can I subscribe the service?
You can get the registration form from our CASO, Clickers, and TM Net authorized reseller

Q: Is the service open for Residential & Company?
Yes. Our service is open to residential, SOHO, enterprise and corporation.

Q: What is the rate per call?
If you call among the E-Voice Premium subscriber (onnet-onnet call), you will enjoy a free call charges. But if you place a call to PSTN user, you will be charged a VoIP rate, which is lower, then the current PSTN rate.

Q: If there are any problems how do I contact the support team?
In any case, please, contact us thru our Customer Relation Management phone number 1-300-88-9515. Please choose selection number five for E-Voice Premium inquiry. Our representative will guide you to resolve the problems.