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eCATALOG
What
is Tmnet B2C eCatalog?
e-Catalog is actually a short form
of electronic catalog, and is managed through a series of browser-based
administration pages that easily allow the designated administrators
to add products and categories and manage daily business activities.
What
are the charges for the program?
What are the transaction fees? Please enquire for
our Schedule of Prices.
Does TmNet B2C provide training and for how long?
Yes, training will be provided to the eCatalog administrator
of your company. A mass training (duration of 2-4 hours).
Where
do I obtain User Manuals for the application?
User Manuals can be obtained online from the Store
Manager Page that will be provided to the store administrator.
How
do I apply B2C eCatalog?
Application form can be obtained from TmNet Sales
and Marketing
What
is the maximum length permissible of my store name?
The store name can go up to 13 characters.
How
and when do I get my User ID and password?
Three days after we receive your payment.
Is
my password case-sensitive?
All passwords are case sensitive and may be in alphanumeric.
Your passwords are set in either upper or lower case but in
either case, you MUST log in using the correct casing.
What
if the User ID and passwords are lost or forgotten?
eCatalog Administrator and their password can only be changed
at the organisation profile function. For other users, the compulsory
registration fields such as store name, user id can be used
for retrieval of passwords. Alternatively users can contact
TM Net HelpDesk at 1 300 88 9515 to verify authenticity of the
change.
I
could not login my account.What
are the reasons?
Did you change your password recently? If you have forgotten
your password, please put up your request for reset of password
via email to our helpdesk. Our operators will call you back
to verify authenticity of the reset request.
How
do I terminate the service? Is there any refund of annual fees?
There is no refund for the one time set-up fee. After the minimum
contract period of 12 months, notice of termination required
is 1 month, thereafter, any advance payment will be refunded.
What
are the hardware requirements?
The minimum hardware requirement is Pentium II computer running
Windows 95/98 with 32mb RAM and 6gb hard-disk storage. The preferred
configuration is 64mb RAM and Pentium III computer.
Do
I need a website? How do I get one?
No. You can have your website anywhere on the Internet and still
use our e-Catalogue by just link to the e-CatalogueÕs URL. If
you donÕt have any website, then the e-Catalogue can be your
main Web Site. If you don't have any website, we will help you
to set one up. Just browse through our many services in www.tm.net.my
Does
B2C eCatalog be accessible through IE 3.0 or Netscape Communicator
3.0?
B2C eCatalog supports versions of IE 5.0 and NC at 4.0.7 and
above. For updates of browsers, please visit: www.microsoft.com
or www.netscape.com.
Can
I use any of the "alternative browsers" other than IE or Netscape,
such as NeoPlanet, Opera, or NetPositive?
There are many browsers in the market today. Some only support
operating systems such as Mac, Linux or BeOS. TmNet B2C eCatalog
does not support non-Windows systems. Windows 95/95/NT-based
browsers like NeoPlanet, Opera and NetCaptor can be used to
access the eCatalog. However you should be mindful whether there
is technical support for non-IE or Netscape browsers outside
of the United States.
Can
I acces Netmyne B2B eMarketplace while I am overseas?
Yes, as users login into the system as it is a web-based application.
Can the program be accessed from my
laptop?
Yes, with modem/internet access.
Can the program be accessed from my
desktop on a corporate network?
Yes, but in case of difficulty, please contact your IT department
and/or our helpdesk.
What
is shopping cart?
Shopping cart acts as an Online Store's catalog and ordering
process. Typically, it allows consumers to browse the Web Site;
select items for purchase as they browse, review what they have
selected, make necessary modifications or additions, and purchase
the merchandise.
What
is Store Manager for eCatalog administrator?
Site Manager is a tool for you to manage your store, where you
can supervise your catalog and products, to administrate your
store configuration, and to monitor your order transaction.
What
is Cross-Sell
You can define Cross Promotions, which encourage customers to
purchase another similar product.
What
is Upsell
You can defineup-sell promotions, which encourage customers
to purchase a more expensive item.
What
is Promo Manager
Promo Manager is a tool for defining specific price promotions
for your product(s) and setting the promotions to run over a
period of time. Defining highly complex price promotions such
as Òbuy x and get y at z percent offÓ is as easy as a few clicks
of the mouse.
What
types of products can I sell?
Any types of lawful products you can sell using our service.
However, we prohibit any pornographic and unsuitable adult products'
information resides in our servers. We have the right to monitor
your product items. If your product lines are not lawful and
suitable, we will immediately remove your site from our servers.
Can I change my catalogueÕs look and
feel?
Yes, you can choose from variety of themes we include in the
package, and you can change it anytime you like, using the style
manager function.
Can I change my information: business
hours, personal information, accepted payments?
Yes. The Online Store owner will have the ability to login to
the server and make live changes to their store. This system
will allow you to change all of your personal information, the
personal pages within your directory, payment methods, product
prices, stock status, layout, and many more.
Do
I have to enter the information on the product pages?
Yes, as the store owner, you have to maintain the information
of your products, such as the image, description, price, weight,
etc.
What
if my products have many different specifications?
Our e-Catalog can handle if your product have different specification
or here we called it attributes. Each product can be assigned
up to 5 attributes, where each attributes can have more than
5 values. For example, you can have attribute 'Color' with '3
Values' Ð Red, Green. Blue. So total up the specification can
be more than 25 combinations of attributes.
ePayment
Do
I need to have a web site to apply for ePay service?
Yes,
and your web site must be up before ePay service can be activated.
I have more than one web site. Can I link all their payments
to one common ePay Merchant Account?
Yes.
Different arrangements will have to be made depending on the
ePay packages you have selected. As far as TM Net is concerned,
we will be dealing with one account per merchant.
Can
2 companies use my ePay Merchant Account?
No.
Each company/merchant must apply for its own account.
How
do I apply for ePay service?
Fill
in the Application Form and submit all relevant documentations
for approval.
Can I sell anything online?
Nothing
illegal. Products sold must correspond to what is reported
in your Application Form and web site.
Security
Features
How secure is the Payment System?
TM
Net uses state of the art security tools and techniques,
complete with high-end encryption and high load handling
servers to provide you with uninterrupted service 24 hours
a day, seven days a week.
What security standard does TM Net support?
SSL
(Secure Socket Layer).
What are the anti-fraud measures
in the system?
Our
anti-fraud measures have the following features.
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Risk
Ranking Indicator: Flagging of high-value transactions,
free web
based
e-mail addresses, etc. (parameters set by merchants)
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Black
list check.
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Fraud
behavior detection.
Merchant
Interface
How
do I reconcile my transactions against my bank statement?
Our
Payment Manager has an on-line query and reporting system that
enables you to check orders, capture transactions and generate
reporting system for reconciliation purposes.
How
do I know there is a transaction in my site?
Normally
e-mail notification is built in with your e-commerce store; please
check with your software provider. We will send the e-mail notification
automatically to Merchants who use our ePay service. You can also
log on to our Payment Manager to check.
Do
I need to open an account with your bank for you to deposit my
transaction?
By
default, a cheque is issued and forwarded to you by normal mail.
With an additional charge, we can bank your cheque into your account
at our panel of banks.
When does TM Net pay me?
Remittance
is issued on every 1st and 15th of the month. Please refer to
the Trading Terms for more details.
How can I check what are the transaction processed for the day/week/month?
You
can check it online through our Payment Manager's reporting system.
What
is TM Net refund policy?
TM
Net will refund the transaction fee in the event of unsuccessful
transactions, whether it's a voluntary refund from merchants or
chargebacks from customers.
eFULFILLMENT
What
are the differences between merchant that integrated with Online
Fulfillment shippers' service and non-Online Fulfillment partner?
As the merchant that integrated with Online Fulfillment, it provides
a one-stop convenience to the on-line buyer that they can actually
buy, get and pay the desire products at one integrated e-business
environment.
How
can I get something shipped through the Online Fulfillment?
If you are an on-line buyer, you may logon to the store/shopping
mall that is integrated and subscribed to Online Fulfillment.
Go through the site buying process, which will eventually generate
a SI and passed to Online Fulfillment to be processed.
Do I allow checking on the shipping cost?
Yes, you may always check on the shipping cost in the web commerce
site. Provide the necessary shipping details, Online Fulfillment
will calculate the shipping cost for shipping the product(s) selected
by the buyer to be delivered to his doorstep.
I would like to make an advance purchase
order of a limited stock product that should be delivered later
as a present to a friend, is it possible to do so?
If the merchandiser implemented the Query for Origin/Destination
supported by Online Fulfillment, you may specify the delivery
and pickup date to have the product delivered as specified.
If I made an online purchase order to be delivered to a friend,
how do I know which LSP it is assigned to?
If the merchantÕs website does not provide a LSP option for the
online buyer to select, after a merchandiser, who is integrated
with Online Fulfillment, confirms that an online purchase order
is ready to be delivered, an acknowledgement email will be sent
to you including the information of the LSP, shipment type, the
waybill no. and etc.
How can I track my shipping particulars?
As an on-line buyer, you can always refer to the Fast Tracking
feature called 'FastTrack' in our web partners' commerce site.
These features would allow the user to track a particular order,
the status, person in-charge and remarks. The Search could be
made using the Waybill Number that is created once you confirm
you order. Others than this, the tracking could be done via hand
phone using WAP technology and other medium of communication.
Can
I check the delivery date, pickup date, origin/ destination, rates,
and schedules, contract rates over the query in Online Fulfillment?
Yes, we provide you with several of query that may help you in
getting all the information on the shipping. You may always request
for:
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Specific delivery dates to be fulfill. If the requested delivery
date can be fulfill, a latest pickup date will be returned to
allow user to know when will the user need to ready the items
before the LSP come and pickup. All delivery date is before
12.00 A.M.
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Specific pickup date to be fulfilled. An expected delivery date
will return to let the user know when the shipment will be reach
on the other end. All pickup date is before 12.00 A.M.
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Shipments from a location to another location to be fulfill.
The user needs to provide the origin and destination location,
if the request can be fulfill, it return with a LSP alias name
and the LSP mode of delivery. If the request cannot be fulfill,
an error will return.
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Shipping rates. User may request on destination location and
consignment information and response with logistic service provider
alias name, mode of transport and the charges required for the
shipment.
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LSP schedules. User can check on the entire LSP delivery mode
with the carrier departure and arrival date and time.
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Contract rates. User may request for origin location, destination
location and consignment information and response with logistic
service provider alias name, mode of transport and the charges
required for the shipper that has contract (pre-negotiated)
rates. Providing the user is a registered shipper and has a
standing relation with LSP.
If an order had been made, is there any way I may amend it?
If the Merchant is integrated and subscribed to Online Fulfillment,
amendment or cancellation can be made while the order is still
in pending list or confirmation of the Shipping Instruction (SI)
had not been made. To enable an amendment to be carried out, you
need to send a request to merchant via Web, Handphone and other
medium of communication. If the shipment is still in the pending
list, where a SI is not confirmed, editing or deletion of the
purchase order can be easily done.
If it occurs any problem with an order
are goods returning a possibility?
Online Fulfillment eReturn component supports marketplace customer
service capabilities and quality control processes, provided that
the merchant or the Logistic Service Provider (LSP) enable goods
to be returned for reasons of warranty claims and/or damaged goods
in addition to other supported return terms and conditions offered.
What is e-return?
E-return is the process that enables the receiver to return back
the goods delivered if any problem occur with the order (e.g.
Damage, wrong product or late delivery) to the E-Merchant.
How do I handle return?
As an on-line buyer, you can return the unsatisfied order through
the Online Fulfillment application. Go through the Return Product
Process at the web-commerce site and follow the steps indicated.
How am I being charge if I purchase something through the Internet
utilizing the Online Fulfillment services?
(For all the services from order to delivery) For all the purchases
made online through merchant that is integrated and subscribed
to Online Fulfillment, online buyers are charge for the sum of
product cost and shipping cost, as they make an order. No further
payment is applied.
Is my online buying reliable and secure?
Yes, as to ensure the buying process is secure and reliable, Online
Fulfillment integrated with the E-merchant and LSP to produce
a set reliable rules and procedures. It can always guaranteeing
quality of your delivery.
What
is the network coverage as the Online Fulfillment Logistic Service
Provider Partners?
As a LSP, you will enjoy these benefits by subscribing our shipper's
services:
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Minimal upfront costs - If you believe e-commerce infrastructure
shouldn't be a huge capital investment, you're right. Our pragmatic
approach is based on a fair and manageable pay-as-you-use model,
as opposed to paying upfront.
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1-stop convenience - With our 1-stop Online Fulfillment centre,
you don't have to deal with a whole coterie of logistics suppliers,
of which many are yet to understand the demands of e-business.
Unlike them, our services are exclusively tailored to online
Web businesses like yours.
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Lower shipping costs - By leveraging on our volume business,
we can offer your online buyers professional shipping costs
lower than a lone e-merchant could have access to.
- Fast
time-to-market - Hook up to our system in a matter of days,
at a fraction of the time needed for you to build your own logistics
backend.
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Branded service logo - The stamp of our branded delivery service
reassures customers. As more Asian e-business sites carry the
Online Fulfillment logo, online buyers will seek out our logo
guaranteeing quality of delivery. Your site too, can leverage
on our Online Fulfillment brand logo.
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High availability and quick response time - Our round-the-clock
hotline helps you or your customers solve delivery and distribution
hiccups.
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Ease of deployment - The Online Fulfillment software comes through
a data exchange protocol & web page integration process that
link to your website in a few simple steps.
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Managed fulfillment - Our in-house staff of supplier relationship
managers monitor and rate supplier fulfillment performance to
help you manage the customer experience.
What
does Online Fulfillment provide to the E-Merchant?
We provide both the software component and the logistics backend
for a complete Online Fulfillment solution, packaged as a service
to e-shippers/merchant.
How can the merchant add shipping services to their web store
or auction site?
If the merchant want to add shipping services to the web store
or auction site, all you need to do is just subscribing Online
Fulfillment shippers service, it can enhance the value to the
online buyers by tapping onto our vast global infrastructural
network for logistics and delivery, at a fraction of the time,
cost and risk involved. In less than a week, you can have Online
Fulfillment shippers service on-screen pop-up window integrated
into your Website, providing your customers with on-the-spot dynamic
shipping charge calculations, professional packing options plus
online tracking of delivered orders.
In order to be a partner of Online Fulfillment, what would be
the minimum requirement in the system requirement my company would
have to be equipped?
To integrate with Online Fulfillment Online Fulfillment enablement
of components, the company will only need a PC unit with Internet
browsing capabilities and a merchant's website setup in-house
or hosted by other parties. The PC enable the merchant login for
administrate the services while the merchant website is required
to integrate with Online Fulfillment server.
If my company had a set-up delivery service within the state,
how can I integrate this into the new system? Do I need extra
features to support such implementation?
If your company would like to have the logistic service business
to expand, the eLogistics Engine provides functionality for a
Logistics Service Provider (LSP) to engage and interact with the
Online Fulfillment domain community. No extra feature is necessary.
When online buyers confirm a purchase order, how do I know which
LSP I'm dealing with?
Merchant can predefine specific LSP for their shipment of goods,
for example a delivery by flight by ABC Company, while assigning
normal delivery to LSP with lower cost or etc. as according to
their preferences. An alternative to this, the merchandiser could
also give the online buyer a choice of selective LSP as available.
After SI confirmation, an acknowledgement email containing the
LSP and delivery detail will be received.
Does the system handle urgent delivery?
An urgent delivery can be select by online buyer during the enquiry
of the delivery cost before an order is made. This in return,
results in a different cost charge for the goods to be delivered
to its destination. The merchant can also provide online buyer
with pickup and delivery date information on enquiry.
Why
is it necessary for processes to be done on Online Fulfillment
server side?
For all processes to run on a single server, the server will need
an extreme high speed in processing and large storage space to
maintain all information. As in this case, the merchant does not
need all the information at the LSP, therefore Online Fulfillment,
acting as the third party, would route the necessary information
between the two to achieve high efficiency and effectiveness.
For example in the information route, the calculation process
of the shipping cost. To generate the delivery cost, there is
a need to query for Origin/Destination to ensure whether a shipper's
request on a delivery from a location to another location can
be fulfill. If the requested can be fulfilled, it returns the
delivery cost being charge by the LSP. If the request cannot be
fulfill, an error will be returned.
How
can the Merchant create the shipping instruction?
After a particular order has been confirm by the online buyer,
the merchant shopping mall that integrated and subscribed to Online
Fulfillment shippers service can create shipping instruction by
selecting a particular order listed in the list, by confirming
stock and SI, the shipping instruction is created and confirm.
What is a SI?
A Shipping Instruction (SI) is a piece of information requested
by the merchandiser when an online purchase order is confirmed
to be ready to deliver. SI is then generated by Online Fulfillment
and faxed or emailed to the LSP for the delivery service in request.
How
can the merchant confirm stock over the Internet?
The merchant user could confirm stock by checking and un-checking
by clicking on the checkbox in the List Pending Shipping Instruction
Maintenance menu. Clicking on Confirm SI checkbox and clicking
Ok button below would confirm the shipping instructions for the
online buyer.
If a customer makes an online purchase
order, can he/she request for a change for an urgent delivery
after confirmation?
All SI in pending list allows the user to make minor amendment
before the SI is being confirmed. Delivery type (normal or urgent)
is included in the editable field.
Can
the merchant cancel the shipping instruction?
Yes, the merchant user could cancel Shipping Instructions (SI)
by checking and un-checking by clicking on the checkbox in the
List Pending Shipping Instruction Maintenance menu. The user needs
to select the list of SI that wants to cancel and update the list.
What
is the Online Fulfillment waybill?
A Online Fulfillment waybill is a non-negotiated document that
provides less control, in that the line will deliver the cargo
to the party named on the waybill, without requiring surrender
of the original document. When the e-Merchant confirms a Shipping
Instruction, a waybill number will be generated, the e-Merchant
could have one waybill no. for two orders by ticking two orders
or more and clicking the Ok button during the process of Confirming
Shipping Instructions. The printed waybill consists of three copies
of the same information that would be segregated to Online Buyer,
E-Merchant and Logistic Service Provider.
Can the merchant track particular order information?
Yes, the E-merchant can always refer to 'PowerTrack' in the shopping
mall. This feature would allow the user to track a particular
order, the status, person in-charge and remarks. The Search could
be made using the three criteria that is the Waybill Number, Order
Number or the Order Data Range. Others than this, the tracking
could be done via hand phone using WAP technology and other medium
of communication.
Can
the merchant know the status of their shipment?
Yes, the merchant can know the shipping status when the shipment
at the LSP becomes active, the LSP will send the status on the
shipment to Online Fulfillment by uploading a file containing
the details of the shipment to the Online Fulfillment. Online
Fulfillment will integrate the information received and passing
back the shipping status to the merchant upon their request whether
the order has been Picked Up, Check In, Check Out, Delivered,
On the Road, Returned, Undelivered or Within Warehouse
What is the different in using the Online
Fulfillment's LSP Partners and the non Online Fulfillment LSP's
services?
For the shopping mall that is integrated and subscribed to Online
Fulfillment's LSP Partners, the merchants can enjoy the added
value provided by Online Fulfillment that make e-business more
effective and efficient.
Can
the system support an adjusted delivery cost with specific LSP
that I would like to engage?
In such cases, Query for Contract Rates is made available for
the charges that required for the shipper those have a contract
(pre-negotiated) rate. This feature intends to provide flexibility
to both parties.Are
the shipping charges accurate?
The shipping charges is as accurate as Online Fulfillment ability
to gathers all necessary information and calculates the shipping
cost and outputs the total estimated shipping cost to the buyer
at the merchant website. To fulfill the effectiveness of results
the merchant should prepare data that are reliable to be used
by Online Fulfillment for the smooth transaction. The final cost
is based on the LSP when they pick up goods.
Can I give the customer more shipping
options?
Yes, the customer in the merchant site may request the type of
shipping options that they prefer, but the match is governed whether
the LSP is able to meet the customer's requirements.
How
can Online Fulfillment understand my business requirements?
Online Fulfillment will analyst your business requirements and
breaks the requirement analysis down into:
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Business Analysis
An Analysis would be carried out to identify the requirement
and best ways for you to integrate with Online Fulfillment.
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Implementation
The Implementation process by means of providing assistance
to integrate with Online Fulfillment engine to enable Online
Fulfillment for our client.
-
Education/Training
A training would be conducted for XYZ, on the usage of our powerful
services to enable Online Fulfillment. The training would encompass
- The usage of the functionality available in the Online Fulfillment
by using the hands-on method assistance. - The usage Of Track
& Trace - The usage of the User Documentation
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User Acceptance Testing
The Test Plan would be produced for XYZ to test the system whether
the integration has been achieved. From the testing, we could
identify whether the integration with Online Fulfillment engine
was successful.
If
I've decided in implementing the system, what kind of changes
my company is likely to face?
By tapping onto our vast global infrastructure network for logistics
and delivery, fulfilling online buyer's order quickly and accurately
is easily achieve while your company has also open the opportunities
to globalization.
What
would be the system maintenance I'm likely to need?
There is no extra work needed in maintaining this system, as long
as the merchant website gets integrate with Online Fulfillment,
the merchandiser only needs to confirm or edit the Shipping Instruction
(SI) and monitor all the shipment made.
How does the Online Fulfillment provide
and ensure a secure platform for the user?
To ensure the platform is always secure, the access to the merchant
site require user to have a user id and password that would be
provided by ONLINE FULFILLMENT on the Logistic Service Provider
site. The Logistic Service Provider site would be locked after
30 minutes when no action has been taken on the site. Online Fulfillment
has a branded, the service name with having well facilitated security
equipment that customers can be assured by our stamp of our of
delivery service.
What
kind of charges I would probably get in integrating my system
to Online Fulfillment?
Charges are made on the assistance needed in integration and knowledge
transfer such as training during the implementation. While at
the operational stage of services from Online Fulfillment are
likely to be charge as the user utilizes the facilities provided.
The revenue model varies depending on the service requested or
the agreement made. An arrangement on a meeting with the Business
Department can be done to iron out these differences.
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