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Commerce
Services Faqs
Application
of Services
1.
Do I need to have a web site to apply for ePay service?
Yes,
and your web site must be up before ePay service can be activated.
2.
I have more than one web site. Can I link all their payments
to one common ePay Merchant Account?
Yes.
Different arrangements will have to be made depending on the
ePay packages you have selected. As far as TM Net is concerned,
we will be dealing with one account per merchant.
3.
Can 2 companies use my ePay Merchant Account?
No.
Each company/merchant must apply for its own account.
4.
How do I apply for ePay service?
Fill
in the Application Form and submit all relevant documentations
for approval.
5.
Can I sell anything online?
Nothing
illegal. Products sold must correspond to what is reported in
your Application Form and web site.
Security
Features
1.
How secure is the Payment System?
TM
Net uses state of the art security tools and techniques, complete
with high-end encryption and high load handling servers to provide
you with uninterrupted service 24 hours a day, seven days a
week.
2.
What security standard does TM Net support?
SSL
(Secure Socket Layer).
3. What are the anti-fraud measures
in the system?
Our
anti-fraud measures have the following features.
-
Risk
Ranking Indicator: Flagging of high-value transactions, free
web
based
e-mail addresses, etc. (parameters set by merchants)
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Black
list check.
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Fraud
behavior detection.
Merchant
Interface
1.
How do I reconcile my transactions against my bank statement?
Our
Payment Manager has an on-line query and reporting system that
enables you to check orders, capture transactions and generate
reporting system for reconciliation purposes.
2.
How do I know there is a transaction in my site?
Normally
e-mail notification is built in with your e-commerce store; please
check with your software provider. We will send the e-mail notification
automatically to Merchants who use our ePay service. You can also
log on to our Payment Manager to check.
3.
Do I need to open an account with your bank for you to deposit
my transaction?
By
default, a cheque is issued and forwarded to you by normal mail.
With an additional charge, we can bank your cheque into your account
at our panel of banks.
4.
When does TM Net pay me?
Remittance
is issued on every 1st and 15th of the month. Please refer to
the Trading Terms for more details.
5.
How can I check what are the transaction processed for the day/week/month?
You
can check it online through our Payment Manager's reporting system.
6.
What is TM Net refund policy?
TM
Net will refund the transaction fee in the event of unsuccessful
transactions, whether it's a voluntary refund from merchants or
chargebacks from customers.
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